Terms and conditions of sale
Last updated: June 15, 2026
Introduction
These General Conditions of Sale (hereinafter “Conditions”) govern the offer and sale of products and services proposed on the website www.thehoneyland.com (hereinafter the “Site”). The Site is owned by Integra Values S.r.l., with registered office at via Palestro 4 bis, 10010 Cossano Canavese (TO), VAT number and fiscal code 03258921208, registered with the Register of Companies of Turin under no. TO-1189791 (hereinafter the “Seller”).
These Conditions are made available on the Site in a manner that allows them to be stored and reproduced on a durable medium. The Customer is invited to read them carefully, to print or save a copy, and to also consult the Privacy Policy and Cookie Policy of the Site. The Seller reserves the right to modify these Conditions at any time: the applicable Conditions are those in force on the date the Order is sent.
1. Definitions
- Customer / Consumer: the natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity carried out, who makes a purchase on the Site.
- Contract: the distance sales contract concluded between the Seller and the Customer through the Site, governed by the Italian Consumer Code (Legislative Decree 206/2005) and by Legislative Decree 70/2003 on electronic commerce.
- Products: food products, beehive products, teas and herbal teas, cosmetics, and other goods marketed on the Site.
- Order: the purchase proposal sent by the Customer to the Seller by completing the procedure described in Art. 4.
Sale of Products
2. Scope of Application
2.1. These Conditions apply to all sales of Products made by the Seller on the Site to Consumers. Sales to entities acting within the scope of their professional activity (B2B) are governed by separate agreements and are not subject to the consumer regulations referred to herein, unless otherwise mandatory by law.
2.2. Currently, the Seller ships exclusively within the European Union.
3. Products, Descriptions, and Availability
3.1. Products are described in the respective sheets published on the Site. Images and colors are for indicative purposes and may not correspond exactly to the real product, also due to the settings of the Customer's devices.
3.2. As these are natural and artisanal products, characteristics such as color, consistency, aroma, and crystallization (in particular for honey) may vary from batch to batch without this constituting a defect.
3.3. All orders are subject to Product availability. In case of total or partial unavailability, the Seller will inform the Customer via email and may propose a postponed delivery date, the delivery of available products only with a refund of the missing part, or the cancellation of the order with a refund of any amount already paid.
4. Order Procedure and Conclusion of the Contract
4.1. To place an Order, the Customer follows the guided procedure on the Site, entering their data and selecting Products, payment method, and delivery method. Before final submission, the Customer is shown a summary of the Order and can correct any errors.
4.2. Sending the Order constitutes a contractual proposal and entails the obligation to pay the price and other amounts due. By sending the Order, the Customer declares to have read and fully accepted these Conditions.
4.3. The Contract is concluded when the Seller sends the Customer, at the email address provided, the order receipt confirmation, containing a summary of the Products, prices, and applicable conditions. This confirmation constitutes confirmation of the contract on a durable medium and includes information on the right of withdrawal, including the existence and location on the Site of the digital withdrawal tool.
4.4. The Seller reserves the right not to process Orders that are incomplete, contain incorrect or misleading data, originate from subjects with whom a dispute is ongoing, or in case of unavailability of the Products, informing the Customer.
4.5. Orders from minors cannot be accepted.
5. Prices
5.1. Prices of the Products are expressed in Euros and include VAT. Shipping costs are added to the prices, highlighted before the Order is sent and in the order confirmation.
5.2. The applicable price is the one in force at the time the Order is sent. In the case of a discounted price with an indication of the percentage discount, the reference price indicated is the lowest price applied by the Seller in the preceding 30 days, pursuant to Art. 17-bis of the Consumer Code.
6. Payments
6.1. The Customer can pay using the methods indicated on the Site and during the checkout phase, including credit/debit card, PayPal, Apple Pay, Google Pay, advance bank transfer, and cash on delivery (where available).
6.2. Payment card data are transmitted in encrypted form directly to the payment processors and do not transit through nor are stored by the Seller.
6.3. For payments by advance bank transfer, the Seller processes the Order after the amount has been credited. For cash on delivery, payment is made upon delivery within the limits of the law.
6.4. The Seller transmits the fiscal documentation related to the purchase to the Customer in electronic or paper format.
7. Shipping and Delivery
7.1. Shipping costs are borne by the Customer, except for the free shipping thresholds indicated on the Site, and are calculated and shown before the conclusion of the Order based on destination and weight.
7.2. Delivery takes place at the address indicated by the Customer via courier, normally within the times indicated in the order summary and in any case within 30 days from the conclusion of the Contract, except for force majeure events.
7.3. Upon delivery, the Customer is invited to verify that the number of packages and the integrity of the packaging correspond to what is expected, and to report any anomalies to the courier by accepting the package with specific reservation. Any hidden damage must be reported to the Seller without delay at info@thehoneyland.com.
7.4. The risk of loss of or damage to the Products is transferred to the Customer when the latter, or a third party designated by them other than the carrier, takes physical possession of the Products.
7.5. In case of non-delivery due to the absence of the recipient and subsequent uncollected storage, the Order may be canceled; the amounts paid will be refunded within 14 days, while any return costs resulting from the failure to collect remain at the Customer's expense.
8. Right of Withdrawal
8.1. The Customer who qualifies as a consumer has the right to withdraw from the Contract, without any penalty and without specifying the reason, within 14 (fourteen) calendar days from the day on which they acquire physical possession of the Products, pursuant to Articles 52 et seq. of the Consumer Code (Legislative Decree 206/2005, as amended by Legislative Decree 21/2014 and Legislative Decree 209/2025).
8.2. The Customer can exercise the right of withdrawal in two ways:
- (a) via the digital withdrawal tool available on the Site on the “Returns and Withdrawal” page, marked with the wording “Withdraw from the contract here” and accessible continuously throughout the withdrawal period;
- (b) by means of any explicit declaration sent to info@thehoneyland.com, indicating the Products, the Order number, and their details. Following the exercise of withdrawal, the Seller will send without delay, on a durable medium, a confirmation of receipt containing the content of the declaration and the date and time of receipt.
8.3. The burden of proof regarding the timely exercise of the right of withdrawal lies with the Customer, pursuant to Art. 54 of the Consumer Code; it is therefore recommended to use a method that certifies its dispatch.
8.4. Exclusions. Pursuant to Art. 59 of the Consumer Code, the right of withdrawal does not apply, inter alia, to: Products that risk deteriorating or expiring rapidly (e.g., fresh or perishable products, such as fresh royal jelly); sealed products of a food, cosmetic, or hygienic nature which, for reasons of health protection or hygiene, are not suitable for return once opened after delivery; products made to measure or clearly personalized. For sealed long-preservation Products (such as honey and tea in closed packaging), the right of withdrawal regularly applies as long as the packaging remains intact.
8.5. Return and related costs. Following the communication of withdrawal, the Seller will arrange for the collection of the Products at the Customer's address via its own courier, agreeing on the date and method. Pursuant to Art. 57 of the Consumer Code, the direct cost of returning the goods is borne by the Customer and may be deducted from the refund amount; the Customer is informed of this burden before the conclusion of the Contract. The Products must be returned intact and in their original sealed packaging.
8.6. Conditions of return. The Customer is solely liable for any diminished value of the Products resulting from the handling of the goods other than what is necessary to establish their nature, characteristics, and functioning. The Seller reserves the right to reduce the refund proportionally if the Product presents damage, signs of wear, or alterations attributable to storage not compliant with the indications on the packaging (including, by way of example: exposure to heat sources or direct light for products requiring protection).
8.7. Refund. The Seller will refund all payments received, including the initial delivery costs (excluding additional costs resulting from the Customer's choice of a delivery method other than the standard one), within 14 days from the moment it is informed of the withdrawal. The Seller may withhold the refund until it has received the Products or until the Customer has demonstrated that they have sent them back. The refund is made using the same means of payment used by the Customer, unless otherwise requested; for payments by bank transfer or cash on delivery, the Customer will communicate their bank details (IBAN and BIC). At the Customer's request, the refund may be made in the form of a store credit/voucher spendable on the Site.
9. Legal Guarantee of Conformity
9.1. All Products sold enjoy the legal guarantee of conformity of 24 months provided for by Articles 128 et seq. of the Consumer Code, distinct and independent from the right of withdrawal. The Seller is liable to the Consumer for any lack of conformity existing at the time of delivery and which manifests itself within 24 months from the same.
9.2. Unless proved otherwise, it is presumed that any lack of conformity that manifests itself within one year of delivery already existed at that date. In case of lack of conformity, the Consumer has the right to have the conformity restored by repair or replacement, or to a reduction of the price or termination of the Contract, in the cases and under the conditions of the law.
9.3. For food Products, the guarantee operates within the limits of the natural perishability and the minimum conservation term (TMC) indicated on the packaging. The defect must be reported to the Seller at info@thehoneyland.com.
10. Defective Products or Products Non-compliant with the Order
10.1. If the Customer receives a defective Product or one different from the one ordered, they can report it to the Seller at info@thehoneyland.com. Once the report has been verified, the Seller will provide, free of charge to the Customer, for the replacement or shipment of the correct Product if available, or for the refund of the amount paid, including the related shipping costs.
11. Complaints and Dispute Resolution
11.1. Any complaints can be sent to the Seller at info@thehoneyland.com or at the number +39 0125.1925121. The Seller undertakes to respond without delay.
11.2. For the out-of-court resolution of disputes, the Consumer can turn to the competent ADR (Alternative Dispute Resolution) bodies. The list of ADR bodies is available on the website of the Italian Ministry of Business and Made in Italy (MIMIT) and on the European Commission portal dedicated to consumer redress. It is noted that the European ODR platform was decommissioned with effect from July 20, 2025.
12. Force Majeure
12.1. The Seller is not liable for non-performance or delay in performance of its obligations due to force majeure events or in any case beyond its reasonable control, such as, by way of example, natural disasters, strikes, interruptions of transport or telecommunication services, malfunctions of computer systems.
13. Processing of Personal Data
13.1. The Customer's personal data are processed by the Seller as Data Controller in compliance with Regulation (UE) 2016/679 (GDPR) and Legislative Decree 196/2003 as modified by Legislative Decree 101/2018. The processing methods are described in the Privacy Policy published on the Site.
14. Applicable Law and Competent Court
14.1. These Conditions are governed by Italian law. The application to the Consumer of the mandatory provisions of the law of the EU Member State in which they reside remains unaffected.
14.2. For any dispute relating to these Conditions, the court of the place of residence or domicile of the Consumer, if located in the territory of the State, shall have exclusive and mandatory jurisdiction (so-called consumer's court, Art. 66-bis of the Consumer Code).
15. Final Provisions
15.1. The invalidity or ineffectiveness of a single clause does not affect the validity of the remaining ones. The Seller reserves the right to update these Conditions; modifications apply to Orders sent subsequent to their publication.