General Conditions of Sale of online products and services

The offer and sale of products and services on our website ("www.thehoneyland.com") are governed by these General Conditions of Sale.

The products and services purchased on www.thehoneyland.com are sold by the owner of the domain www.thehoneyland.com , the company "Integra Values ​​Srl", with registered office in Italy, via Palestro, 4 bis - 10010 Cossano C.se (Turin) , VAT number and tax code 03258921208, REA registration no. TO-1189791, hereinafter referred to as "Supplier". The term Customer refers to the natural person who intends to purchase products and services from the Supplier. The Supplier sells products and services "online", i.e. via the remote communication system called "internet". All purchase contracts are stipulated with the Supplier. All communications between Customer and Supplier will take place via email except as indicated below.

You can request any information from Integra Values ​​through our assistance services: contact Customer Service .

Remember that you can always contact The Honeyland, via email (honey@integravalues.com) or by telephone on 0125.1925121. For any other legal information, consult the sections: General Conditions of Use , Privacy Policy

The conditions of sale described below are expressed according to Italian law and are intended to apply to all purchases made via the website www.thehoneyland.com. The conditions of sale will be accepted, without exception, upon order confirmation. All sales, delivery and payment methods are listed in detail in the various sections of the Site and are to be considered an integral and substantial part of this contract. The conditions applicable to each individual order will be those displayed on the Site at the time of the order itself. Any new conditions will be effective from the moment of publication on the Site and will apply only to sales concluded subsequently. All buyer data will be processed in full compliance with Italian privacy law (Art. 30 Legislative Decree 196/03): for further information visit the PROVISION AND PROCESSING OF PERSONAL DATA - PRIVACY POLICY section of the Site.

General Conditions of Sale of online products

1. Object

1.1. These "General Conditions of Sale" regulate the purchase of products made online via the website www.thehoneyland.com. The owner of the site "www.thehoneyland.com" is the company Integra Values ​​srl. with registered office in via Palestro, 4 bis, 10010 - Cossano C.se (TO), VAT number and tax code 03258921208 and registered in the Turin Company Register no. TO-1189791 hereinafter referred to as "SELLER".

2. Effectiveness and modification of the General Conditions of Sale

2.1. The General Conditions of Sale are available on the SITE to be easily read by the CUSTOMER before registering and before purchasing the PRODUCTS; are considered accepted together with the registration and forwarding of the purchase order form, and can be stored on the CUSTOMER's computer and reproducible on paper by printing the file in which they are contained
2.2. Any variation or modification of this contract must be accepted in writing by both Parties
2.3. The General Conditions of Sale can also be modified in consideration of any changes
to legislative norms. The new General Conditions of Sale will be effective from the date of publication on the website www.thehoneyland.com

3. Purchase procedure

3.1. The CUSTOMER who intends to proceed with the purchase of the PRODUCTS must express this desire through
the registration of your data and a request made directly on the SITE where, following the purchase procedure indicated therein, you will forward, electronically, your electronic purchase order (hereinafter "ORDER") and the related payment.
3.1.1. 3.2. The order form contains a summary of information on the essential characteristics of each product ordered and the related price (including all applicable taxes or duties), the payment methods that you can use to purchase each product and the delivery methods of the purchased products, shipping and delivery costs.
3.3. The contract is concluded upon receipt by the SELLER, electronically, of the order form, after verifying the correctness of the data relating to the order itself.
3.4. The SELLER may not process the order received from the CUSTOMER if the data is incomplete or incorrect or in the event of unavailability of the products. In these cases, the SELLER will inform the CUSTOMER via e-mail that the contract is not concluded and that the Seller has not followed up on his purchase order, specifying the reasons. In case of forwarding the order form and paying the price, the Seller will reimburse the amount already advanced by the CUSTOMER. In the event of non-acceptance, even partial, of an order by the SELLER, any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damage to people and/or things.
3.5. The contract is considered finalized when the CUSTOMER receives the order receipt from the Seller via e-mail. Pursuant to current legislation, the order and the order receipt are considered received when the parties to whom they are addressed have the possibility of accessing them
3.6. The order form will be archived in the Seller's database for the period of time necessary to process the orders and in any case within the terms of the law. The CUSTOMER will be able to view their order form by logging in with the relevant personal codes in the reserved area.

4. Product characteristics and availability

4.1. The products are sold by the Seller with the characteristics that are described on the Site at the time the order is sent by the Customer and according to the general conditions of sale published on the Site at the time the order is sent, with the exclusion of any other condition or term.
4.2. The Seller reserves the right to modify these general conditions of sale at any time, at its discretion, in compliance with current legislation. The products are offered under the general contract conditions indicated on the Site at the time the order is sent until stocks last.
4.3. Prices and goods for sale on the Site are subject to change without notice. Therefore, before sending the purchase order, the Customer is asked to check the final sales price.
4.4. The Seller reserves the right, without notice, to modify the goods present on the Site or to modify their characteristics at any time and without any notice or obligation.
4.5. The Seller reserves the right to make changes and improvements to any goods offered on the Site, without the obligation to make such changes to those already sold.
4.6. This Site can be accessed by users from around the world and the Site may contain references to goods that are not available or cannot be purchased in the country of the Site visitor.

5. Unavailability of a product and purchase limitations

The Supplier will not be in any way responsible for the temporary or permanent unavailability of one or more products. In the event of unavailability, even temporary, of the requested products, the Supplier undertakes to promptly inform the Customer according to the methods established by the art. 54 of Legislative Decree 206/2005 and not to charge the Customer the corresponding price or, in the case of advance payment, to reimburse the Customer for the purchase if requested.

6. Duration of offers

All products and prices indicated on the Site constitute an offer to the public with the limitations and methods contained in the Site itself and in these general conditions of sale. The offers proposed on the Site are valid limited to stock availability. The Supplier reserves the right to modify and/or revoke the offers in accordance with the provisions of the art. 1336 CC

7. Prices and Shipping Costs

7.1. The price of the Products is that indicated on the SITE at the time the ORDER is issued and, unless otherwise specified, is inclusive of VAT. To the prices appearing on the SITE, for each of the PRODUCTS, the shipping and delivery costs of the same must be added which will be duly highlighted and summarized before issuing the ORDER and subsequently also in the ORDER CONFIRMATION.
7.2. Depending on the country to which the products are to be delivered, the relevant shipping costs, which the Customer undertakes to pay in addition to the price of the products ordered, will be displayed on the Site during the order creation process. At present the Seller undertakes to ship only within the EU
7.3. The Customer must pay the Seller the total price, as reported in the order and confirmed in the order confirmation sent by e-mail from the Seller to the Customer.

8. Discount coupons

The Supplier may only accept one Discount Coupon for each order.

9. Acceptance of Orders and CONCLUSION OF THE CONTRACT

The order sent by the Customer will be binding only if the entire order procedure has been completed regularly and correctly without any error messages being highlighted by the Site. The contract can be considered concluded when the Customer: has completed the digital card containing your identification data. The Customer elects the place indicated in the order form to be his home address; the following must be present: the house number, the postal code of the area, the name or number shown on the doorbell, the telephone number where the Customer can be contacted. By entering the telephone number and e-mail address, the Customer accepts the use of these means of communication by the Supplier and its collaborators. Before final confirmation of the order, the Customer will be able to further verify the correctness of the data entered by viewing the order page. will have selected the type of payment you wish to adopt. will have sent the order to the Supplier via email. Sending the order implies knowledge and complete acceptance of the conditions of sale. The order is considered accepted by the Supplier upon shipment of the goods. The Customer is required to enter only his/her personal data and telephone and electronic contact details in the form; therefore, it will not be possible to insert data of third parties nor, much less, false and/or imaginary data. Orders issued by minors cannot be accepted. The Supplier reserves the right to legally prosecute any violation and abuse, in the interests of the Customers, and also reserves the right to refuse an order.

10. Order confirmation

In his email inbox the Customer will receive confirmation of the order placed with a summary of the products, the relative prices and the general and specific conditions applicable to the order itself. If you do not receive the order confirmation, this could be caused by a problem during the order phase and it would be advisable to contact the Supplier at the email address: info@thehoneyland.com to verify that the order has arrived.

11. Payments

11.1. Orders placed through the Site can be paid by credit card or via PayPal, under the conditions described below. The Seller may allow additional payment methods, indicating them in the Payments section of the Site.
11.2. The Seller will promptly send to the Customer, in electronic format via e-mail to the address declared by the same when registering on the Site, the invoice/tax documentation relating to the purchase made, or attached in paper format to the products purchased.

12. Delivery of products

12.1. The Seller delivers the products to the address indicated by the Customer within the times established by the shipping details by courier or in any case within 30 (thirty) days from the conclusion of the Contract. No responsibility can be attributed to the Seller in the event of a delay in processing the order or in delivering what was ordered in the event of shortcomings or defaults on the part of the delivery courier.
12.2. Delivery of goods is considered "at street level" unless further indications are given
12.3. Upon delivery of the PRODUCTS to the CUSTOMER by the carrier in charge of their transport, the CUSTOMER must check: a) that the quantity and type of PRODUCTS ordered corresponds to what is indicated in the transport document; b) that the packaging used for transport is intact, not damaged, wet or otherwise altered, even only in the closing materials
12.4. Any anomalies must be reported immediately to the carrier upon receipt of the PRODUCTS, by indicating them on the delivery note. In order to facilitate and speed up the procedure for checking any anomalies by the Seller, the CUSTOMER can write an e-mail to info@thehoneyland.com
12.5. FAILURE TO COLLECT. For delivery, the presence of the Customer, or his representative, is required at the address indicated in the order. In the event that, on the first delivery step, no one collects the goods, the courier will leave a notice to the Customer and agree on a second delivery step; if the goods are not collected even on the second pass, the courier will keep the goods in stock at its warehouse for three days. If the Customer fails to collect the shipment, the Supplier reserves the right to charge additional costs resulting from the Customer's negligence in relation to the failure to collect the shipment. The Supplier will also have the right to exclude the Customer from subsequent purchases or make the provision of the service subject to online payment.
12.6. RESPONSIBILITY'. The Supplier assumes no responsibility for any disruptions due to causes of force majeure such as accidents, explosions, fires, riots, strikes and/or lockouts, earthquakes, floods, damage to IT systems, system failures and other similar events that prevent, in whole or in part, to correctly execute the contract within the agreed times. The Supplier cannot be held responsible for any damages, losses and/or costs resulting from failure to execute the contract for the causes mentioned above. The Customer will only be entitled to a refund of the price already paid.
12.7. the Supplier guarantees compliance with the quality standards relating to the products; any liability relating to the poor condition of the products due to improper handling subsequent to the time of delivery is excluded.
12.8. Any disputes relating to the performance of the service may be raised, under penalty of forfeiture, within ten days following delivery of the products. From the moment he receives the damaged goods or requests their return to the carrier, the Customer has direct and exclusive action against the carrier itself. The latter is also responsible for the delay in delivering the goods to the recipient. The Supplier, in such cases, must be considered exempt from any liability for loss or damage (damage) to the goods from the moment in which the same is delivered without reservations to the carrier for transport.
12.9. In the event of partial loss or damage not recognizable at the time of delivery, the Customer must report the newly discovered damage to the carrier, under penalty of forfeiture, no later than eight days from receipt, by registered letter with return receipt (art. 1698 cc).

13. Shipping costs

Shipping costs vary based on weight and the cost will be added to the order amount. The Customer will therefore have the opportunity to verify the amount of shipping costs before concluding the purchase procedure.

14. Property rights

The Supplier remains the owner of the goods until the Customer's payment is credited to the Supplier's account.

15. Right of withdrawal

15.1. If the Customer is a "consumer" (i.e. a natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out), he has the right to withdraw from the contract concluded with the Seller, pursuant to the provisions of 'art.49, Legislative Decree 21 February 2014 , without any penalty and without specifying the reason, within fourteen (14) working days, from the day of receipt of the products purchased on www.thehoneyland.com, giving notice to the Seller.
15.2. To withdraw from the contract the customer must specify the products purchased, the relevant order number, your identification data and the bank details (holder and number of C/C, ABI, CAB, CIN) for the refund of the amount paid for the purchase of products
15.3. The right of withdrawal is also subject to the following conditions:
15.3.1. For distance sales, the right of withdrawal does not apply to products made to measure or personalized, or which by their very nature cannot be returned or risk deteriorating.
15.3.2. The purchased good must be returned intact, complete in all its parts and packaged in the original and complete packaging (including any documentation and accessory equipment). To limit damage to the original packaging, affixing labels or adhesive tape directly to the original packaging of the product should be avoided in all cases. We also recommend, when returning it, to place it in a second box, on which to write the address of the recipient of the return
15.3.3. The products must be returned in a single shipment to the Seller
15.3.4. The Seller must receive the returned products within ten (10) working days from the date of delivery of the order
15.4. By law, the shipping costs relating to the return of the goods are borne by the customer; Furthermore, delivery costs to the customer and any other additional costs highlighted at the time the order was placed will not be reimbursed.
15.5. The shipment, until receipt is certified in our warehouse, is under the complete responsibility of the customer.
15.6. If the verification of the returned products is successful and the right of withdrawal has been validly exercised within the terms and according to the established methods, the Seller will refund the Consumer free of charge the entire amount paid for the purchase of the products in the shortest possible time and in any case within 30 (thirty) days from the date on which the Seller became aware of the exercise of the right of withdrawal by the Consumer
15.7. In the event that the Customer receives goods that are damaged or different from those ordered, the Supplier will fully refund the amount corresponding to the value of said goods, including the related shipping costs. The Customer is required to inform the Supplier that the goods are damaged or do not correspond to those ordered within two days of delivery. The right of withdrawal by the Customer does not apply if the purchase of the goods was made at the point of sale, since in this case the transaction is concluded when the receipt or invoice is issued by the shop . It cannot therefore be considered a transaction concluded online or by mail order and the relationship is maintained with the manager of the point of sale. The Customer will not be able to exercise this right for products made to measure or clearly personalized or which, by their nature, cannot be returned or risk deteriorating or expiring rapidly.
15.8 In the case of purchasing a "Service offering services", the Customer will have the right to withdraw without any penalty and without specifying the reason, within five working days from the date of activation of the contract. It is understood that the right of withdrawal cannot be exercised if the Customer has used the paid service even partially before the five-day deadline.

16. Express termination clause

Failure to fulfill one of the obligations referred to in articles. 7 and 9 above by the Customer, and in particular the payment obligation, will determine the legal termination of the contract pursuant to art. 1456 cc, without the need for a judicial ruling, without prejudice to the Supplier's right to take legal action for compensation for further damages suffered.

17. After-sales assistance

If the Customer encounters problems relating to a purchased product, he or she may request assistance by sending an email to the Supplier, describing the problem, at info@thehoneyland.com . The Supplier's After-Sales Assistance Service will respond to the Customer within 24 working hours and help him resolve the problem.

18. Returns for defects or non-conformities of the products

18.1. If the Customer ascertains that the product received arrived defective or does not correspond to the one ordered, the Consumer may report it, always within the aforementioned deadline, to the Seller by sending a communication via e-mail to customer care at info@thehoneyland.com
18.2. The Seller, having carried out the appropriate checks, will invite the Customer to return the product within 14 (fourteen) days of placing the order, sending it to or delivering it to: Integra Values ​​srl Via Palestro 4 bis - 10010 Cossano Canavese (TO)
18.3. The product must be returned or in any case sent to the Seller intact, complete with all its elements and accessories, and with the original packaging. Otherwise, the Customer will not be entitled to any refund. To this end, therefore, it is recommended to cover the original packaging of the products with other protective packaging that preserves its integrity and protects it during transport, including from writing or labels.
18.4. Following verification of the returned product by the Seller, if the conditions are met, the latter will reimburse the Consumer for the shipping costs incurred for returning the product and will send him, without any additional expense, a new product or the product actually ordered in the shortest possible time, provided it is available; otherwise, only the price paid for the defective product will be refunded
18.5. The aforementioned refund will be made by bank transfer to the Consumer, the Consumer's responsibility will be to communicate to the Seller the bank details to make the transfer in his favor and to ensure that the Seller is in a position to be able to return the sum due. If the payment was made by credit card, the aforementioned refund will be made within the terms indicated directly by crediting the sum due to the credit card used by the Consumer for the payment.

19. Privacy

19.1. The Customer can obtain information on the processing of personal data by accessing the Privacy policy section.

20. Security

20.1. Although the Seller adopts measures aimed at protecting personal data against their possible loss, falsification, manipulation and improper use by third parties, due to the characteristics and technical limitations relating to the protection of electronic communications via the Internet, the Seller cannot guarantee that the information or data displayed by the Customer on the Site, even after the Customer has authenticated (login), is not accessible or viewable by unauthorized third parties
20.2. With regard to data relating to credit card payments, the Seller uses the services of Paypal which adopts technological systems designed to guarantee the highest levels of reliability, security, protection and confidentiality in the transmission of information via the web.

21. Applicable law and competent court

The General Conditions of Sale are governed by Italian law and in particular by legislative decree 6 September 2005 n. 206, and subsequent amendments and additions, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree of 9 April 2003 n. 70 on certain aspects concerning electronic commerce. For any and all disputes that may arise in relation to the application, interpretation and execution of these general conditions of sale, the Court of Turin will be exclusively competent, without prejudice to the applicability of the art. 63 of Legislative Decree 206/05. The Supplier reserves the right to modify, if necessary, the general conditions of sale and therefore invites the Customer to consult them regularly.

General Conditions of Sale of online paid services

1. Object

1.1. These "General Conditions of Sale" regulate the purchase of consultancy services (SERVICE) made online via the website www.thehoneyland.com. The owner of the site "www.thehoneyland.com" is the company Integra Values ​​srl. with registered office in via Palestro, 4 bis, 10010 - Cossano C.se (TO), VAT number and tax code 03258921208 and registered in the Turin Company Register no. TO-1189791 hereinafter referred to as "SELLER".

2. Effectiveness and modification of the General Conditions of Sale

2.1. The General Conditions of Sale are available on the SITE to be easily read by the CUSTOMER before registering and before purchasing the PRODUCTS; are considered accepted together with the registration and forwarding of the purchase order form, and can be stored on the CUSTOMER's computer and reproducible on paper by printing the file in which they are contained
2.2. Any variation or modification of this contract must be accepted in writing by both Parties
2.3. The General Conditions of Sale can also be modified in consideration of any changes
to legislative norms. The new General Conditions of Sale will be effective from the date of publication on the website www.thehoneyland.com.

3. Characteristics of the SERVICE

Provision of a naturopathic Counseling-type SERVICE to be provided via the thehoneyland.com website, which in no way replaces the patient's medical examination and consists of an activity whose object is the analysis and treatment of specific life problems, lifestyle and eating habits. The consultancy SERVICE is not of a healthcare nature and is not aimed at treating illnesses. Furthermore, all medical activities are unrelated to Naturopathy (for example: medical history, diagnosis, prognosis, prescriptions, etc.).
The SERVICE provides for the advance payment of the same services by the Customer who purchased the service in favor of thehoneyland.com, which will collect these sums in the name and on behalf of the professional.

4. Service prices

4.1. The price of the SERVICE is that indicated on the SITE at the time the ORDER is issued and, unless otherwise specified, is inclusive of VAT.
4.2. The Customer must pay the Seller the total price, as reported in the order and confirmed in the order confirmation sent by e-mail from the Seller to the Customer.

5. Acceptance of ORDERS and CONCLUSION OF THE CONTRACT

The order sent by the Customer will be binding only if the entire order procedure has been completed regularly and correctly without any error messages being highlighted by the Site. The contract can be considered concluded when the Customer: has completed the digital card containing your identification data. The Customer elects the place indicated in the order form to be his home address; the following must be present: the house number, the postal code of the area, the name or number shown on the doorbell, the telephone number where the Customer can be contacted. By entering the telephone number and e-mail address, the Customer accepts the use of these means of communication by the Supplier and its collaborators. Before final confirmation of the order, the Customer will be able to further verify the correctness of the data entered by viewing the order page. will have selected the type of payment you wish to adopt. will have sent the order to the Supplier via email. The Customer is required to enter only his/her personal data and telephone and electronic contact details in the form; therefore, it will not be possible to insert data of third parties nor, much less, false and/or imaginary data. Orders issued by minors cannot be accepted. The Supplier reserves the right to legally prosecute any violation and abuse, in the interests of the Customers, and also reserves the right to refuse an order.

6. Order confirmation

The Customer will receive confirmation of the order placed in his email inbox with a summary of the services, the relative prices and the general and specific conditions applicable to the order itself. If you do not receive the order confirmation, this could be caused by a problem during the order phase and it would be advisable to contact the Supplier at the email address: info@thehoneyland.com to verify that the order has arrived.

7. Payments

7.1. Orders placed through the Site can be paid by credit card or via PayPal, under the conditions described below. The Seller may allow additional payment methods, indicating them in the Payments section of the Site.
7.2. The Seller will promptly send to the Customer, in electronic format via e-mail to the address declared by the same when registering on the Site, the invoice/tax documentation relating to the purchase made.

8. Right of withdrawal Service

If the Customer is a "consumer" (i.e. a natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out), he has the right to withdraw from the contract concluded with the Seller, pursuant to Legislative Decree 06/09/05 N°206, without any penalty and without specifying the reason, within ten (10) working days from the day of receipt of the products purchased on www.thehoneyland.com, giving notice to the Seller.
It is understood that the right of withdrawal cannot be exercised if the User has used the paid service even partially before the ten day deadline.

9. Express termination clause

Failure to fulfill one of the obligations referred to in articles. 4 and 5 above by the Customer, and in particular the payment obligation, will determine the legal termination of the contract pursuant to art. 1456 cc, without the need for a judicial ruling, without prejudice to the Supplier's right to take legal action for compensation for further damages suffered.

10. After-sales assistance

If the Customer encounters problems relating to a service purchased, he or she may request assistance by sending an email to the Supplier describing the problem at info@thehoneyland.com . The Supplier's After-Sales Assistance Service will respond to the Customer within 24 working hours and help him resolve the problem.

11. Disclaimer

The Client expressly undertakes to indemnify Integra Values ​​for any advice and any other form of activity provided to him by the professional. Integra Values ​​undertakes to use the best technology of which it is aware and the best resources at its disposal to guarantee the functionality of the thehoneyland.com Site. The Customer agrees and agrees that Integra Values ​​cannot in any case be held responsible for delays or malfunctions in the performance of the Site dependent on events outside the reasonable control of Integra Values ​​such as, by way of example: (i) events of force majeure; (ii) events dependent on third party actions such as, by way of example, the interruption or malfunction of the services of telecommunications operators and/or electricity lines; (iii) malfunction of terminals or other communication systems. In the event of interruption of the functionality of the Site, Integra Values ​​undertakes to restore it as quickly as possible. In any case, the Customer recognizes that Integra Values ​​has the right to modify and/or remove comments, reports and any other content published if it believes, at its sole discretion, that such content is contrary to public order or morality or to comply to a request from the judicial authority or other competent authority.

12. Privacy

The Customer can obtain information on the processing of personal data by accessing the Privacy policy section.

13. Applicable law and competent court

The General Conditions of Sale are governed by Italian law and in particular by legislative decree 6 September 2005 n. 206, and subsequent amendments and additions, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree of 9 April 2003 n. 70 on certain aspects concerning electronic commerce. For any and all disputes that may arise in relation to the application, interpretation and execution of these general conditions of sale, the Court of Turin will be exclusively competent, without prejudice to the applicability of the art. 63 of Legislative Decree 206/05. The Supplier reserves the right to modify, if necessary, the general conditions of sale and therefore invites the Customer to consult them regularly.