Help

Find answers to your most frequently asked questions about orders, shipping, purchases and deliveries, about registering on the site and about all the services that the www.thehoneyland.com site offers you.

My order

• Where can I see the details of all my orders?
• Can I change the details of a recently completed order?
• Can I change the shipping address of a current order?

Payment Options

• Visa, Mastercard and Postepay credit cards
• PayPal
• Advance bank transfer
• Cash on delivery (cash on delivery)

Shipping & delivery

• How much are the shipping costs?
• Does eco-friendly packaging cost more?
• Delivery address in the company?
• Shipping Rates to Europe

How long will it take to receive my package?

• How long will it take to receive my package?
• What time is the package delivered?
• Pick up at the nearest Fermo Point

Did you have a problem with your order?

• Why didn't I receive an order confirmation via email?
• How can I cancel or modify an order?
• I received a damaged product, what can I do?
• How can I return a product?

Do you need more help?

• Product Reviews