Every TheHoneyland order is packed by hand, with great care to protect your products during transit. We use protective paper and cardboard packaging, completely plastic-free, so that your purchases arrive intact and in perfect condition.

On this page you will find all the information about shipping costs, delivery times and delivery options.

Shipping in Italy: costs and free shipping

You can choose Express delivery to your preferred address or collection from a locker or pickup point. Shipping rates depend on the value of the products in your order.

* Estimated times, counted from when the parcel is handed over to the carrier.

Shipping rates are based on the value of the products, after any discounts. At checkout you will see the options available for your order and their cost.

When will I receive my order?

If all products are in stock, we prepare your order and hand it over to the carrier within 1-2 business days.

From then on, delivery times depend on the option you choose and are shown in the table above. They are estimates and may vary depending on the destination and the carrier's operations.

During the summer months, unless otherwise required, we avoid shipping on Fridays so that products are not left in carrier depots over the weekend, helping to preserve their quality and freshness.

Where can I receive my order?

InPost lockers and pickup points

Collect your order from an automated locker or a staffed InPost pickup point, where available in your area. You will be notified when your parcel is ready for collection.

Not available for orders containing fresh products, such as royal jelly.

Shipping costs €3.90 and is free on orders from €49.

BRT Fermopoint

Collect your order from one of the BRT Fermopoint locations available at checkout. Shipping costs €5.20, drops to €2.90 on orders from €49 and is free on orders from €89.

Express delivery to your preferred address

Receive your order at home, at work or at any address you prefer, by express courier. We recommend choosing an address where someone will be available to receive the parcel.

Shipping costs €6.90 and is free on orders from €89.

Available options may vary depending on the destination and the products in your cart.

How does refrigerated shipping work?

To protect our most delicate products from high temperatures, we offer refrigerated shipping for more than 85 products.

Fresh products, such as royal jelly, are shipped by Express delivery to your address or for collection from a BRT Fermopoint, to keep transit times short and maintain the cold chain. InPost locker and pickup point collection is not available for orders containing them. The options available for your order are shown at checkout.

For full details, please see our Refrigerated Shipping page.

Can I pay cash on delivery?

Yes, you can pay the courier in cash on delivery, with a €3.50 surcharge.

Cash on delivery is only available for orders placed by phone or email, with Express delivery to your address.

How can I track my order?

When your order is handed over to the carrier, usually in the evening, you will receive an email with a tracking link.

You can follow your shipment and check the latest updates on the carrier's website.

Can I change my delivery address?

Before shipping

If you notice a mistake in your address, please contact us by email or phone as soon as possible. We will do our best to correct it before your parcel is shipped.

After shipping

Depending on the carrier and service used, you may receive a message allowing you to change some delivery options or redirect your parcel, where available.

Do you use plastic in your packaging?

No. Since 2013 we have eliminated plastic from our packaging and void fill, using paper and cardboard instead.

As more than 90% of TheHoneyland products come in glass jars, every order is packed by hand with heavy-duty cardboard protection designed to reduce the risk of breakage in transit.

It is a choice that takes more care and costs more, but it allows us to offer safe, environmentally friendly shipping.

Do you ship outside Italy?

Yes, we ship to many European countries by express courier, with full tracking.

The rates below may vary depending on the destination country, the weight and size of your order and any additional services. The exact cost is calculated automatically at checkout.

The final cost is always shown before you confirm your purchase.